Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to contact@zyanna.com.
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- Account Related
- Top FAQ Queries
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Account Related
To create an account on our website, first, visit our homepage. Then, click on the "Login Or Register" button. Next, enter your email address and then continue. You will receive a 6 digit authentication code in your email. Put it in the box and click "Submit"to complete the process. You can log in with your credentials and start using the website.
No worries! You don’t need to remember a password. Just enter the authentication code we send to your email, and you’re good to go!
Yes, you can save items in your cart for later purchase, or you can add them to your wishlist.
If your order is damaged, please take photos and email our customer care team with the details and images. We will help you in returning damaged items and arranging replacements or refunds as needed to ensure a satisfactory resolution. We will look into alternate methods to resolve the issue if no return option is available.
Yes, we offer bulk purchasing options for customers who want to buy larger quantities of tea.
We strive to ship orders within 1-2 business days of receiving them. Shipping times may vary depending on your location.
Yes, you can track your order using our Order Tracking feature. Also you will receive an email with tracking link.
Top FAQ Queries
Tracking details for your online order will be included in your ‘order dispatched’ email. This is generally sent 1 to 3 business days after you place your order. If you’ve received your order confirmation but have not received a dispatch email after 3 business days, please let our Customer Care team know. Please note during peak times (including promotional or sale periods) this dispatch time may be longer..
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.